1st Line Engineer – onsite 5 days a week – 10488SR

Website Proactive IT


£25k – 27k per year + benefits

1st Line Engineer – onsite 5 days a week

We are working with a brand new customer who are looking for 1st Line Engineer.  This is a fantastic opportunity for someone looking to create a career path in IT support.


  • Be part of a dedicated team of engineers within a busy IT services company.
  • Perform duties that include ticket support on Service Desk and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
  • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.


  • Windows Server 2003-2022
  • Windows Desktop XP-11
  • Basic knowledge of hosted desktop solutions
  • General user and email administration
  • Office 365 tenant administration
  • Active Directory administration
  • Basic networking capabilities (DNS, DHCP etc)
  • Basic knowledge of VoIP (preferable 3CX)


  • VMWare/Hyper-V administration
  • Apple products and support
  • Group Policy administration
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (CompTIA, Apple, Microsoft)


The successful candidate will demonstrate:

  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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