1st Line Support – 24/7 shift – 10273JL

Website Proactive IT


£20k – 26k per year + £3,000 shift allowance

1st Line Support – 24/7 shift 

4 on x 4 off shifts – 8am-8pm/8pm-8am

We have an opportunity for a 1st Line Support professional who is looking for their next career move working on a 24/7 shift rota at our client based in Surrey. The role will operate a 4 on x 4 off shift pattern, with two blocks of days followed by two blocks of nights, with the hours being 8am-8pm or 8pm – 8am. We are looking for an individual who has a keen interest in all things technology and who is able to self motivate and be a key part of the 24/7 service that the client provides.

Skills required:

  • Professional experience in a similar role 1st Line role or a recent College / University graduate looking for a great first step on the career ladder within IT
  • Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
  • Some experience using a Ticketing system / working to SLA’s will be advantageous
  • Great communication skills (in person and via telephone) – excellent written and spoken English is essential
  • Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
  • The successful candidate will be a punctual and thorough worker, with astute attention to detail
  • Any IT qualifications will be an advantage but not essential
  • A valid UK driving licence is essential

1st Line Support – 24/7 shift 

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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