2nd Line Support – 8949SR

Website Proactive IT


£25k – 28k per year + Brilliant Benefits

2nd Line Support

Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based near Salford, on a permanent basis. This role would suit an IT graduate or someone looking for their next role in IT having 2 years’ experience in a similar role with certifications such as ITIL and preferably Microsoft certifications.

You will be required on-site 5 days per week, with occasional remote working available. Currently there is a high work load, so on-site work is required. Once this calms down, remote working may be more available – just to set expectations.

You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, buy/sell holiday, medical scheme, pension scheme and remote working.

2nd Line Support – Key Skills:

  • Windows Platforms – Windows 10, Server 2008, 2012, 2016, 2019
  • Active Directory, Power Shell
  • M365 / Teams / SharePoint / One Drive for Business
  • Intune Endpoint Manager
  • Cloud based technologies (Azure / AWS)
  • AutoPilot
  • ITSM Tools

Knowledge and experience in the following will be advantageous.

  • Hyper V
  • eSet or Mimecast Email Security
  • VPN, RDP
  • VOIP / SwyxIt / Cloud Based Telephony
  • Mobile devices – Android, iOS, phones and tablets
  • Printers
  • Laptops, PCs
  • SimpleHelp or ScreenConnect remote support

2nd Line Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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