2nd Line Support – 9506CF7

Website Proactive IT


£160 – 185 per day + Inside IR35

2nd Line Support Technician 

Our client is looking for a 2nd Line support Technician to join ASAP on a contract basis. For this role you will have the below essential skills & experience.

Inside IR35

5 days on site 


  • Extensive 2nd Line Support experience
  • Provide comprehensive support and training to staff using the IT systems including PC based applications and Cisco Telephony across the company.
  • Monitor the IT Infrastructure helpdesk on a daily basis
  • Develop, maintain and act upon pro-active fault identification and avoidance practices, including testing operational sites’ services to prove functionality ready for operations
  • Promote and assist in the development and implementation of fault reporting policies, processes and systems and ensure proper and safe use of IT equipment by users, proposing changes to working practices and procedures to comply with new legislation
  • Participate as a project team member in IT projects as directed by the IT manager
  • Maintain the Asset registers for hardware, software and licences required by the company
  • Have a good understanding of Dell hardware from servers to laptops and to keep a record of software changes
  • Drive and promote quality and timely fault reporting, diagnosis and resolution for the IT  and Telephony systems
  • Monitor the system backup procedures on a daily basis and notify IT Infrastructure of any issues

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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