2nd Line Support Analyst – 18697SJR9

Website Proactive IT


£30k – 32.5k per year + Brilliant Benefits

2nd Line Support Analyst

Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Walton-On-Thames, on a permanent basis. The position allows hybrid working, meaning you will only be required in the office two days per week.

The 2nd Line Support Analyst will be a point of contact for a large percentage of our client’s  customers and your main job will be troubleshooting and assisting customers with any issues raised against products they support. This is a great opportunity for any 2nd Line Support Professionals with good ITIL awareness, customer service knowledge and good technical experience to join their team.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including Hybrid Working, Annual Leave, Pension Scheme, Private Health Care, On-site Café and Gym, Life Insurance and many, many more perks!

2nd Line Support Analyst – Key Skills:

• Microsoft Intune, Microsoft Azure and computer networking knowledge and experience is desirable

• ITIL knowledge and experience of working within the framework is desirable

• Must be able to demonstrate analytical & systematic approach to problem solving

• Must have excellent customer service skills with a strong customer focus

• Must have strong communication skills, both orally & in writing

• Must be able to multitask, organise priorities and meet deadlines

• Will be able to take ownership of issues & work to tight timescales

2nd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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