2nd Line Support – Security – 10464JS2ND

Website Proactive IT


£35k – 45k per year

2nd Line Support – Security – Hybrid 

We have an exciting opportunity for multiple 2nd Line Support Analysts who have experience with security tools and have a desire to progress their career in this area.

With a strong background in workstations or servers, you will join our global client to help support their EMEA operations. As part of their plan to bolster their security operations, new headcount has been approved in a few areas.  The 2nd Line Support Analyst will take responsibility for all elements maintaining minimum security application and patch levels on 5000+ workstations or their server estate across the EMEA region. Working remotely, with locally based colleagues where necessary, the role holder will be required to focus on creating and applying process to update systems that have missed existing automated process, either manually or through automation.

Role responsibilities:

  • Chasing down and remediating unpatched and otherwise insecure workstations and other endpoints as required.
  • Daily and real-time reporting on workstation SecOps status.
  • Maintaining installation of appropriate tools and security agents, with help from an existing asset management system.
  • Proposing efficiency measures as part of the Security Operations team.
  • Support coordination of asset management, including IT equipment and software licences / subscriptions.
  • As necessary participate in special projects, assist departmental leadership, and perform other administrative duties as required.

Skills required:

  • Strong knowledge of Microsoft Windows operating systems
  • Active Directory experience
  • A common-sense approach to other operating systems (for example Linux, IBM, IOS)
  • Experience in QUALYS and/or PALO ALTO CORTEX would be beneficial
  • Exposure to Patching, Security tools and their installation and remediation in a technical support or server administration role that includes data management and presentation

Benefits include:

  • 25 days holiday a year, with ability to buy up to 5 days holiday each year
  • Life Insurance
  • Cycle to Work scheme
  • Subsidised gym membership
  • Access to Health & Wellbeing Apps
  • Employee discounts
  • A hybrid, flexible working culture

2nd Line Support – Security

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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