IT Desktop Support Engineer – 9986JB

Website Proactive IT


£26k – 28k per year

IT Desktop Support Engineer – onsite 5 days a week

We are currently working in partnership with a dynamic higher education facility who are looking for a friendly and welcoming individual who will be the first point of contact at a 1st line level for IT issues.  A good level of 1st line support is required but most importantly, a high level of customer service is needed.

Job Purpose:

The IT Support Technician will;

  • Be key in providing outstanding localised and remote support to our growing portfolio of UK centres and offices taking ownership of first and second line issues and service requests for all users for all technical matters.
  • Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.


  • Proficient in using and supporting Microsoft operating systems and applications
  • Comfortable explaining technical solutions to all levels of users within a business environment
  • Demonstrable experience of using an ITSM ticketing system
  • Ability to multitask and prioritise / reprioritise. You may be required to work on multiple issues simultaneously


  • Experience of assessing and responding to technical issues
  • Demonstrable excellent customer service provision
  • Previous experience of providing training and / or the creation of documentation to support users

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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