IT Service Desk Analyst – 10470BRM

Website Proactive IT


£25k – 27k per year + Brilliant Benefits

Service Desk Analyst

Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.

You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development, funding for personal qualifications and many, many more perks!

You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line support for Microsoft operating systems and applications, as well as other vendor software. Hardware support includes imaging/troubleshooting and fixing desktops/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues.

Service Desk Analyst – Key Skills:

  • Technical experience with systems networking, databases, and user support
  • Experience providing support with Microsoft operating systems and Office 365
  • Experience working with Active Directory
  • Experience with remote support tools and ticketing systems
  • Excellent communication skills
  • Able to communicate effectively with both technical and non-technical users
  • Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline
  • Formal IT qualifications would be advantageous

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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