Problem & Change Analyst – 1 Year FTC – 10114MS1

Website Proactive IT


£30k – 32k per year + 1 Year FTC

Problem & Change Analyst – 1 Year Fixed Term Contract (with a view to extend)

Our client, a renowned British charity, is looking to hire a Problem & Change Analyst on a 1 Year fixed term contract basis with a view to extend further. 

The role can be fully remote with the opportunity to work hybrid out of London if you prefer.

Main duties and responsibilities

• The effective and efficient management of the Change lifecycle, ensuring changes are of a high quality and that change effectively feeds other processes to ensure Service information remains accurate.

• Chair the Change Advisory Board as part of a rota.

• Manage the Problem and Technical Debt registers to ensure appropriate owners, priorities and progress is reviewed and recorded.

• Ensure the Service definition including all relevant Configuration Items, service design and support models are in place for every supported service and maintained.

• Facilitate Emergency Changes ensuring adequate representation to assess impact and risk in accordance with documented guidance.

• Manage the Problem process of identifying the root cause of incidents, prioritising activity based on risk and impact assessments

• Ensure knowledge stores are in place for each service and are maintained through integration into systems and other processes specifically change.

• Drive the resolution of Problems utilising technical teams and vendors and best practice to determine and remediate the root cause of incidents.

• Ensure that resolution teams have identified an appropriate root cause before processing closure acceptance.

• Manage updates into the ITSM Toolset (Service Now) and knowledge stores to reflect new or updated services presented via the change or Transition process.

• Manage updates, priorities and timelines for remediation of items on the Technical Debt register.


Problem & Change Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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