Senior Technical Support Engineer – 10023SR1

Website Proactive IT


£60k – 70k per year

Senior Technical Support Engineer

Our client a leading global technology company is looking for a Senior Technical Support Engineer to join them ASAP. Role will be Hybrid working (2-3 days on site). Ideally you will be used to working in a fast paced environbment and have excellent customer facing skills. 

This role will provide technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Essential Skills/Experience

•             Bachelor’s in Computer Science (or related technical degree) or 1+ years of related experience within technical support or software coding environment understanding of Object-oriented programming languages like Java.

•             Knowledge of the components in web applications stack. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.

•             Strong Experience with relational databases (e.g. MySQL, Oracle).

•             Strong Experience using Linux/Unix. 

•             Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.

•             Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.

•             Personal commitment to quality and customer service.

•             Ability to multi-task and efficiently manage the case queue.

•             Should be a team player working efficiently in a collaborative environment.

•             Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers).

•             Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.

Desirable Skills 

•             Experience providing SaaS / PaaS support.

•             Experience working with the ServiceNow Platform.

•             A fundamental understanding of ITIL framework.

•             Experience diagnosing application performance related issues.

•             Experience in developing, maintaining or supporting Web Applications.

•             Knowledge of command line tools for log analysis such as awk, grep, sed…

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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