Service Delivery Manager – 10456JB

Website Proactive IT


£44k – 45k per year + Hybrid + Benefits

Service Delivery Manager – Hybrid – Staines

Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible for ensuring Live issues are followed up on and fixed within SLAs. S you will have the following skills/;-

  • knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management.
    • Developing and delivering service improvements
    • Proven experience of service management & application support knowledge of service recovery, incident and problem management
    • Experience using service management, service monitoring, knowledge management, communication and workflow tools.
    • Hands-on experience as Service Delivery lead/manager
    • Extensive problem-solving and debugging skills.
    • Experience in providing services to agreed SLAs
    • Experienced in Problem and Incident Management
    • Strong interpersonal and communication skills

If this could be your next career move, please forward your CV in the first instance. 

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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