Service Desk Analyst – 10150JB
Website Proactive IT
The SPECIALISTS in IT RECRUITMENT
10150JB
£30k – 35k per year
Service Desk Analyst – London
100% Onsite
Our client is looking for a highly motivated Service Desk Analyst with strong 1st and 2nd line experience but with a desire to push their career to the next level and learn to be technically capable in 3rd line support.
Roles and Responsibilities
• Providing a professional and consistent level of technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests via the Service Desk ITSM system
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
Skills and experience
• Good troubleshooting and analytical skills
• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software
Service Desk Analyst – London
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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