Service Desk Analyst – 10150JB

Website Proactive IT


£30k – 35k per year

Service Desk Analyst – London

100% Onsite

Our client is looking for a highly motivated Service Desk Analyst with strong 1st and 2nd line experience but with a desire to push their career to the next level and learn to be technically capable in 3rd line support. 

Roles and Responsibilities

• Providing a professional and consistent level of technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests via the Service Desk ITSM system
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

Skills and experience

• Good troubleshooting and analytical skills
• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software

Service Desk Analyst – London


Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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