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1st /2nd Line Support Analyst

Job Reference: 16159AD

Salary: £25000 - £30000 Per Annum 28 days holiday, pension scheme, free parking, canteen

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 21-02-2019

Contract Type: Permanent

Location: Amesbury, England, Wiltshire

1 st / 2 nd Line Support Analyst

The 1 st / 2 nd Line Support analyst will be required to support all users and systems within their regional catchment area. You will work alongside a small team of experienced support technicians and will be required to support the Assistant IT Manager as and when required. You will need to ensure SLA’s are met and that high standards are kept with all levels of support.

Experience and Skills:

* Strong 1 st /2 nd Line Support experience – any 3 rd line experience would be desirable.
* Network Communications – including switches and routers
* System Support – New Store setup, Office and Warehouse, Retail systems support (desirable)
* PC / Laptop imaging and set-up
* PC / Laptop / Printer trouble shooting.
* Windows operating systems and Microsoft Office Suite support
* Provide support to the Assistant IT manager as and when required

Additional Skills and experience:

* Support of IBM AS400 Systems – there will be in house training provided where applicable

Benefits include:

* 28 days holiday including Bank holidays
* Pension Scheme
* Free parking
* Onsite canteen

1 st / 2 nd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/


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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.

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