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2nd / 3rd Line Support Engineer

Job Reference: 17123

Salary: £150 - £170 Per Day

Salary per: Day

Job Duration: 3 months possibly long term

Vacancy Posted: 22-05-2020

Contract Type: Contract

Location: England, Greater London, Wembley

2nd/3rd Line Support Engineer

Our client based in the Wembley area has an opportunity for a contract 2nd/3rd Line Support engineer to join a potentially long term contract basis. The role will initially be based from home in accordance with government guidelines but may eventually return to being office based.

Role responsibilities:

– 2nd – 3rd line Technical support of systems

– Respond to user support requests in line with Operating Level Agreements.

– Provide IT support cover out of hours as required – optional – standard office hours 9-5:30

– Work as a Triage service for the Development team identifying and qualifying Bugs and Changes.

– Work as part of the Global IT Operations team to ensure system stability and improve system performance.

– Work within ISO 9001:2008 and 27001:2013 and ISO 14001:2015 – really good to have

Experience of the majority of the key systems:

– D365 for Finance & Operations – (dynamics 365)

– Good Customer Care/Focus

– Strong Mitel MiVoice Business Knowledge – desirable

– Microsoft Active Directory Administration

– Microsoft Windows Client Operating system > XP

– Microsoft Office > 2003 including O365

– Salesforce experience desirable

2nd/3rd Line Support engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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