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2nd Line Application Support Analyst

Job Reference: 16220AS

Salary: £0 - £0 Per Annum Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 22-03-2019

Contract Type: Permanent

Location: England, Shropshire, Telford

2 nd Line Application Support Analyst

Our client, who are genuine market leaders within their field and have heavily invested in their employees, as well as operations, have a requirement for an experienced 2 nd Line Application Support Analyst to join their team near Telford, on a permanent basis.

Key Skills:

* Providing 2 nd line application support

* Manage incidents and escalation according to business impact through to resolution
* Provide out of hours support for business critical incidents on a rotating on call basis
* Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements
* Create and maintain support documentation across a range of applications / disciplines
* Support development projects by assisting with IT testing where required
* Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLA’s
* Undertake ad hoc project work as determined by Line Manager
* Logical, methodical approach to problem solving
* Tenacious and self motivated with a desire to get to the root of problems
* Capacity to learn new principles across a wide range of applications
* Show an understanding of IT systems and applications and how they can support business process
* Posess an appreciation of basic IT support processes and procedures
* Drive to highlight opportunities for IT systems to enhance business processes
* Experience in writing SQL queries to retrieve and analyse data desirable but not essential


* Annual Leave
* Discreationary bonus
* Pension scheme
* Life Assurance
* Industry leading Training & Development

2 nd Line Application Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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