2nd Line Support Analyst
Job Reference: SLSN/16267AD
Salary: Â£25000 - Â£28000 Per Annum Great Benefits
Salary per: Annum
Vacancy Posted: 09-04-2019
Contract Type: Permanent
Location: England, Newark-on-Trent, Nottinghamshire
2nd Line support required for a leading client in Newark to join them on an exciting permanent basis
To action IS Service and Operational activities facilitating availability of IS systems and supporting services.
Manage Server, Network and Application Monitoring. WAN, LAN for multiple locations; 100s servers and 12 core applications.
Cover Servicedesk activities through ticket assignment and ticket triage. In the region of 9000 tickets per annum.
Provide First Line support responding to computer systems alerts and issues. 300 incidents per annum.
Provide Second Line support dealing with Incidents and Service Requests. 500 tickets per annum.
Responsible for 5 core internal processes managed with the Service Management function
Manage Backup Monitoring of servers and Restore Procedures. Administration of 10 TSM backup servers backing up 300 servers.
Skills & Knowledge
Ability to work on own initiative and as part of a team, on multiple tasks, to plan and prioritise workload to achieve tight deadlines.
Excellent customer relations skills (including managing expectations)
Ability to communicate clearly and effectively at all levels, both verbally and in writing.
Proficient and confident working with corporate email and Microsoft Office environments.
Good attention to detail/Analytical
Knowledge of Windows Server environment
Knowledge of Unix/Linux environments.
Knowledge of a Monitoring tool
Knowledge of an enterprise backup tool
Knowledge of a Servicedesk ticketing system
Knowledge of Windows Desktop environment
Understanding of an Automating or Scripting tool
Understanding of MQ environments
Understanding of Network Technologies (Local and Wide Area Networks)
Understanding of ITIL
1-2 Years working in a corporate IT or Customer Services environment.
1-2 Years Servicedesk experience.
1-2 Years Customer facing /telephone experience
Benefits include a defined contribution pension scheme (provided by Standard Life), life assurance cover and 33 days holiday per year (inclusive of national bank holidays) to name a few
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.