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2nd Line Support Analyst

Job Reference: 16389AS2

Salary: £100 - £200 Per Day

Salary per: Day

Job Duration: 3 Months +

Vacancy Posted: 18-06-2019

Contract Type: Contract

Location: England, Greater London, Wembley

2nd Line Support Analyst

Our client who are a leading organisation within their field are currently looking to boost their support capability by bringing in extra resource at the 2nd -3rd Line level. This is an exciting opportunity for a 1st Line Support Analyst to join an organisation who will allow them to develop and pick up new skills.

The role will include the functions as outlined below.

– 2nd – 3rd line Technical support of systems
– Respond to user support requests in line with Operating Level Agreements.
– Provide IT support cover out of hours as required – optional – standard office hours 9-5:30
– Work as a Triage service for the Development team identifying and qualifying Bugs and Changes.
– Work as part of the Global IT Operations team to ensure system stability and improve system performance.
– Work within ISO 9001:2008 and 27001:2013 and ISO 14001:2015 – really good to have

Good working knowledge of the majority of core systems listed below:
– D365 for Finance & Operations – (dynamics 365)
– Good Customer Care/Focus
– Strong Mitel MiVoice Business Knowledge – desirable
– Microsoft Active Directory Administration
– Microsoft Windows Client Operating system > XP
– Microsoft Office > 2003 including O365
– Google Apps Administration – desirable

2nd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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