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2nd Line Support Specialist

Job Reference: 16921GF

Salary: £30000 - £35000 Per Annum £4,500 flexible rewards + excellent benefits

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 22-01-2020

Contract Type: Permanent

Location: England, Leeds, West Yorkshire

2nd Line Support Specialist

Our leading retail client based in Leeds has an exciting opportunity to join their 2nd line support team who help provide the business with technical expertise to manage and support IT Services across the business, along with supporting users accessing our internal applications.

Role responsibilities:

* Provide 2nd line IT support for key business critical systems stacks such as, but not limited to:

* Retail
* Horizon
* iSeries
* Domino

* Provide a collaborative and proactive Support Service working to support clients and industry Best practises within an ITIL framework.
* ITIL V3 Foundation Certified or proven experience of working to ITIL processes
* Good Technical skills and a desire to further develop them
* Good Incident Management skills, logical and analytical approach to problem analysis and proven problem solving skills
* Experience using a call logging systems, such as Assyst, JIRA etc.
* Knowledge of SQL and XML (preferred)
* Proven experience of supporting key business IT Services
* Strong problem analysis skills, trend analysis and resolution.
* Provide out of hours support through an on-call rota

2nd Line Support Specialist

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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