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2nd Line support

Job Reference: 17147CB

Salary: £20000 - £24000 Per Annum

Salary per: Annum

Job Duration:

Vacancy Posted: 04-06-2020

Contract Type: Permanent

Location: England, Leicester, Leicestershire

Are you currently working first line support?
Are you in a second line role and looking for a new challenge?
Covering 1 st /2 nd line tickets?
Are you looking for the next step in your IT support career?
Are you a strong team player?
Focussed on Delivering results with excellent Customer Service?
Flexible with being on call for out of hours support? (One week in three with a supplement)

If you answered yes to the above questions and you available to start ASAP (will wait a notice if needed) then I want to speak to you about the fantastic opportunity I have with my market leading client based just outside Leicester.

The client uses a lot of bespoke systems and with a new product launch coming soon are looking for someone to join the close knit team. Training will be provided on all bespoke support products but a good general understanding of the following areas is required.

* 2nd line IT support for Windows Operating systems, MS Office and 3rd party applications.
* Remote support of end users using phone and remote access tools.
* Experience using incident & request call logging systems
* Windows XP/7/10 installation, support & troubleshooting.
* MS Office 2007+ support & troubleshooting
* Active Directory user & computer administration
* Basic networking skills
* Hardware support skills for laptops, desktops & printers

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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