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3rd Line Support

Job Reference: 16319HB1

Salary: £28000 - £30000 Per Annum excellent benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 13-05-2019

Contract Type: Permanent

Location: Newport, Wales

I have an exciting opportunity to join my clients IT Operations and Support team as a Desktop Support 3rd Line Technician.

Main responsibilities include:

* Resolving IT Service Desk Tickets
* Resolving Joiner/Mover/Leaver IT Service Desk Tickets
* Asset Management (Desktops/Laptops/Mobile Devices)
* Printer management
* Meeting room Audio Visual equipment maintenance (Cisco Video Conference Systems)
* IT Purchase order and supplier management
* Enhanced IT support for Senior Management
* Backup Management (Veeam 9.5 and Backup Exec 2014)
* Identifying and implementing improvements to raise user satisfaction and reduce manual effort.
* Creating SCCM Deployment Images and Packages
* Escalation point for IT Service Desk Support Team
* Mentoring 1st and 2nd Line Desktop Support
* Deputise for Desktop Team Leader

Essential Skills and Experience:

* Excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers
* 4+ years working within Information Technology and supporting end users
* 3rd line Microsoft Desktop software knowledge (i.e. Exchange, Active Directory, SCCM)
* Experience working within a professional and busy IT Service Desk
* Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)

Desirable Skills and Experience:

* Knowledge of ISO27001 (Security) policies
* Any IT Technical accreditation e.g. MCSE, CCNA etc
* Working experience of ITIL processes and procedures

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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