Linked In Linked In Twitter +44 (0) 1932 232 966

3rd Line Support Analyst

Job Reference: 16504SR

Salary: £40000 - £60000 Per Annum

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 25-07-2019

Contract Type: Permanent

Location: England, Greater London, London

3rd Line Support Analyst

Working for a giant in the media industry, this is an excellent opportunity for an experienced and passionate 3rd Line Support Analyst. You will work alongside the UK team as well as teams based in the US in order to provide high level support to all levels of the business including C-Level executives.

Based in their new offices near Kings Cross St Pancras this role is commutable for many and offers a wide variety of after work social options in the surrounding areas. With a real buzz around the area this is fast becoming one of the best places to work in London!

The goal of this job is to provide an escalation point for both 1st and 2nd line personnel within all territories and locations where the client operates for more complex problem resolution. Tier 3 problems usually involve the resolution of problems that affect multiple users in the Enterprise and/or long-standing problems.

Skills required:

* Experience providing 2nd/3rd Line support for IT systems in both hardware and software.
* Knowledge Management System administration experience
* Experience deploying software for test and production uses to ascertain viability and interoperability with deployed image and systems.
* Experience with basic System Center Configuration Manager (SCCM) usage.
* Experience as a Subject Matter Expert (SME) on Windows 10, Office 365 and its related products, Adobe products, MAC OS X.
* Experience with the troubleshooting and deployment of mobile devices such as the entire line of Apple products, and Android within an Enterprise environment.
* Experience in Critical Incident Management including communication and resolution management (i.e. work around or change management.)
* Experience with vendor management or 3 rd party supplier management.
* Training experience either in small groups or one-on-one. The ability to train personnel with different levels of technical skills and be able to ascertain skill sets and design training curriculums accordingly.
* Experience using JAMF products (Casper or JAMF Pro.) To include deployment of policies, maintaining static and smart groups. Packaging experience not required.
* Managing Active Directory groups and users.
* Experience in using DEP within an Enterprise.

Benefits include:

* Group Personal Pension Scheme (between 3% and 9%)
* Private Medical Insurance
* 25 paid days of annual leave
* Interest Free Season Ticket Loan
* Holiday Purchase scheme
* Dental and Travel Insurance options
* Cycle to Work Scheme
* Salary Sacrifice Cars
* Subsidised Gym Membership
* Employee Discounts

3rd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Apply Now

Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

Apply Now