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Application Support Analyst

Job Reference: 16069JL

Salary: £30000 - £35000 Per Annum excellent benefits

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 18-01-2019

Contract Type: Permanent

Location: England, Leicester, Leicestershire

Application Support Analyst
Our client who are a leading distribution company based in the Leicester area currently require an experience Application Support Analyst to join their team to cover the full compliment of shifts within the organisation. The aim is to help improve the client experience and this starts with the support team and staff. A positive attitude as well as excellent communication skills will put you in good stead within this role.

Role responsibilities:
Our client require an enthusiastic and dynamic person to join our team in the role of application support and development:

* Providing technical support of software products
* To take ownership of user problems and be proactive when dealing with user issues
* Investigation of any issues to resolution, including debugging code to identify / fix bugs
* Maintain a high degree of customer service for all support queries
* Adhere to all service management principles
* Maintain a log of problems detected
* On-site training of software products
* Assisting in documentation of software products
* General IT support

Required skills:

* C# or a closely related OO programming language
* Microsoft Visual Studio, .Net Framework,
* SQL and Microsoft SQL Server 2008/2012/2016
* Web services (REST, SOAP)
* Microsoft Azure
* Microsoft Team Foundation Server / VSTS / Azure Devops
* A degree in computer science or closely related discipline is desirable

40 hours per week (Monday to Friday) on a rotational shift basis between the hours of 07:00 and 03:00. There is also a requirement to provide on-call telephone support in the evenings and weekends.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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