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End User Services Operations Manager

Job Reference: 15940

Salary: £60000 - £70000 Per Annum

Salary per: Zero

Job Duration:

Vacancy Posted: 02-01-2019

Contract Type: Permanent

Location: Basingstoke, England, Hampshire

Operations Manager – £60,000 – £70,000

The IT End User Service Operations Manager is responsible for the day-to-day end user service operations, which incorporates supporting the 9000 users across desktop, laptop, mobile and VDI device. This includes the provision of deskside support across 7 primary locations, plus the operational management of the underlying infrastructure including Office 365, email, MDM, Active Directory, and desktop/laptop/mobile devices. This is primarily a proactive, operational leadership role of End User within the company, managing both direct company resources and outsourced service providers.

Experience required

* Proven experience in leading an End User IT function, with a geographically dispersed UK workforce
* Proven experience working within 24/7 IT operational environment
* Proven experience coordinating taking a lead role with 10+ reports
* Proven experience in managing 3 rd party delivered desktop services (inc. deskside support)
* Strong management skills with the ability to transform the working practices of an existing team
* A minimum of 5 years experiencing working as an operational support manager in the following fields:

* Office/365 and Exchange
* Active Directory, Azure Active Directory & SCCM
* Mobile Device Management and integration (InTune)
* Desktop security / identity technologies (ideally Microsoft Identity Manager)
* Horizonview VDI or similar
* Device deployment & refresh
* BYOD technologies & policies
* Effective deskside support & relevant ITIL processes

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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