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Head of Enterprise Infrastructure

Job Reference: JSRSHOEIMS

Salary: £55000 - £65000 Per Annum Car Allowance + Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 23-11-2018

Contract Type: Permanent

Location: England, Worcester, Worcestershire

Head of Enterprise Infrastructure

Our client, a leading software company, is looking for an experienced Head of Enterprise Infrastructure to join their team on a permanent basis. The Head of Enterprise Infrastructure will be to ensure that services provided by our client’s Enterprise Hosted Infrastructures remain at optimal availability, client requests are met within agreed KPI’s/SLA’s and that infrastructure related projects are successfully delivered on time/within budget.

Head of Enterprise Infrastructure – Key Skills:

* Educated to HNC with a suitable subject, or equivalent experience
* Educated to degree (or equivalent) level (advantage)
* ITIL Certified (desirable)
* Previous management experience (c.5 yrs) in a busy Service Operations Centre environment/ IT Service Environment
* Preparation and delivery of IT strategies; system integration, technical support and service delivery.
* Commercial IT infrastructure development and support experience of Enterprise deployments
* Handling multiple, varied workloads to tight deadlines with proven task and resource management skills
* Previous experience in the delivery of project-based IT implementations
* Proven track record in successfully developing and implementing service/delivery strategy/policies in-line with business requirements.
* Experience and understanding of Internet applications, web sites and technologies
* Experience with automated monitoring processes and incident management tools
* Good understanding of standard Microsoft application software including Microsoft Office (Word, Excel, and Outlook etc)
* Familiarity of Linux and Windows server platforms and associated application environments (advantage)
* Familiarity with SQL (Microsoft / MySQL) (advantage)
* Adept at making and upholding decisions based upon long term strategies and principles
* Handling multiple, varied workloads to tight deadlines with proven task and resource management skills; calm under pressure
* Ability to convey technical information to non-technical colleagues/customers.
* Ability to work within an SLA driven environment and to consistently meet personal and team targets

Head of Enterprise Infrastructure – Responsibilities:

* Management of change/update to hosting services and customer-deployed cloud solutions/contracts covering controls and processes, implemented though rigorous change management process coupled with other ITIL best practices.
* Managing department resources for pre and post-sale delivery of cloud contracts from assessment through to production and deployment
* Providing pricing support to the Sales Account Management team.
* Acting as managerial point of contact for escalated incidents, including taking preventative action to limit impact to customers. To include liaising with customers and partners to ensure they are kept up to date until the issues are resolved where necessary
* Monitoring the effectiveness and performance of all team activities/practices/facilities to ensure relevant technology/working practices are utilised/deployed to deliver services and support.
* Building stakeholder relationships with relevant internal and external customers.
* Management of the Groups’ current and future Data Centre Hosting services.
* Relationship management of 3rd party suppliers to ensure contractual obligations and Service Level Agreements are met.
* Overall responsibility for the performance and delivery aspects of all levels of the Service Operations Centre

Head of Enterprise Infrastructure – Benefits:

* Car allowance and fuel card.
* Discretionary company bonus opportunity.
* Company pension.
* Private Medical Insurance, Group Income Protection, Life assurance and Critical Illness Cover.
* Free parking and onsite restaurant.
* Perkbox – An exclusive benefits platform offering a wide range of discounts and benefits.

Head of Enterprise Infrastructure

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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