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IT Communications & Messaging Support Administrator

Job Reference: ICMS16165/NS

Salary: £32000 - £36000 Per Annum Great Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 25-02-2019

Contract Type: Permanent

Location: England, Surrey, Weybridge

IT Communications & Messaging Support Administrator required for a leading client in Walton on Thames, Surrey

The IT Communications & Messaging Support Administrator will be responsible for delivering first and second line support to end users as part of the Global IT team, focusing on telephony and email issues along with some desktop support. There will also be some requirements to travel to our clients International offices

Candidate must be able to work without supervision and perform job with a high degree of customer service and an emphasis on quality work, along with a good technical knowledge of end user systems

Essential Duties and Responsibilities:

* Management of support queues and taking necessary actions to complete tickets

* Troubleshoot and resolve incidents
* Action new setup, administration or change requests
* Creation and administration of user accounts

* Avaya, Cisco Unified CM, O365, CMS, Notes
* Administration of call flows and vectors in Avaya ASA
* Day to Day Administration on Cisco Unified CM
* Assisting with GDPR requests and supplying required data
* Provisioning of new mobile devices
* Video conference support for Cisco & Polycom
* Setup and configuration of Outlook and Notes clients
* Setup and administration of mobile devices
* Supporting Avaya and Cisco desk & conference phones
* Updating and creating documentation
* Troubleshooting and setup of desktop computers
* Project work as and when required

* Assist with the training of new tools & technologies

Knowledge and Skills:

* Experience in the following systems required:

* Windows 7 & 10
* Mac OSX
* Mobile Devices (Smartphone / Tablets) – Android / iOS
* MS Office / Office365
* Avaya CMS, Verient & WFM
* Cisco Unified CM
* Lotus Domino / Notes
* Mobile Device Management systems (AirWatch / Intune)
* Incident / Service Management System
* Experience in the following preferred but not required:

* Remote Support Tools (CA, Aelita, LogMeIn, Dameware)
* Active Directory
* Basic Hardware repair
* Excellent communication and written skills within a global environment while dealing with all aspects of the business
* Ability to document technical processes in a clear and concise manner for both technical analysis and end user support
* Proven problem solving methodology with a rational approach to problem management.
* Flexible, enthusiastic attitude, capable of working independently or as a member of a team, under pressure while being able to prioritize tasks.
* Ability to self-motivate, learn and grow with a willingness to undertake any and all tasks assigned.
* Ability to work extended hours and travel to International offices at short notice

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/


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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.

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