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IT End User Infrastructure Delivery Manager

Job Reference: IEUDMB/16164AD

Salary: £50000 - £100000 Per Annum Benefits + Bonus + Car Allowance

Salary per: Zero

Job Duration:

Vacancy Posted: 25-02-2019

Contract Type: Permanent

Location: Basingstoke, England, Hampshire

IT End User Infrastructure Delivery Manager required for a leading British client in Basingstoke

The IT End User Infrastructure Delivery Manager is responsible for the entire end user infrastructure tower, which incorporates Office/365, email, MDM, Active Directory, and desktop/laptop/mobile technologies. This is primarily a proactive leadership role of End User within the business, encompassing both technical & service activity and enhancements, and managing both direct reports and outsourced service providers.

Role Specific Responsibilities & Accountabilities

* Leadership of the end user technical design resource; end user project delivery manager & outsourced L2-L4 support teams (escalation management; service reviews; governance of design & risk)
* Accountable for Planning & Roadmap for End User, including ongoing refresh and enhancements of end user platforms and devices in line with Enterprise Architectural standards
* Accountability for implementation of end user infrastructure, including technical debt remediation (eg Windows upgrades) and ongoing functional enhancements (eg expoiting the capabilities of Office/365)
* Definition of scope of third party contracts (both operational and project change SoWs)
* Accountable for operational stability of O365/AD area, providing input to RCA with Problem Management, and accountability for remedial action
* Accountability of efficiency / optimisation of infrastructure area and third-party support contracts
* Management of patching & monitoring strategy / policy for End User devices
* Taking inputs from Capacity Management, ensure effective planning and execution of capacity upgrades
* Attendance at Change forums / CAB on behalf of End User teams
* Act as an escalation point for MIM / L2-4 support, both for internal and external parties

Skills required:

* Proven experience in leading an End User IT function
* Proven experience working within 24/7 IT operational environment
* Proven experience coordinating taking a lead role with at least 2 reports
* Proven experience in managing 3 rd party delivered desktop services (inc. deskside support
* A minimum of 7 years experiencing working as a senior technical expert in the following fields:

* Office/365 and Exchange
* Active Directory & SCCM
* Mobile Device Management and integration
* Desktop security / identity technologies
* Device deployment & refresh
* BYOD technologies & policies
* Effective deskside support & relevant ITIL processes

* Other areas beneficial areas of experience include:

* Sharepoint and other collaboration technologies
* Good understanding of End User Voice technologies (VoIP)
* Good understanding of cloud (eg Azure)

Education and Qualifications:

* Educated to degree level or equivalent
* Related professional qualifications are beneficial, but not essential.
* ITIL version 3 Foundation (minimum). Preferable ITIL v3 Service Lifecycle Certification Service Design

Benefits include – Annual Bonus, 25 Days holiday increasing with loyalty, Generous pension contribution, Childcare vouchers, Staff discounts and many more

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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