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IT Problem Manager

Job Reference: 16930CA

Salary: £30000 - £40000 Per Annum

Salary per: Annum

Job Duration:

Vacancy Posted: 24-01-2020

Contract Type: Permanent

Location: Cardiff, Wales

Based in Cardiff, our client is a growing financial services organisation who have an exciting new opportunity to join them as IT Problem Manager

The primary objective of this role is to minimise business impact caused by Problems / Incidents and their underlying root causes and prevent a re-occurrence by owning, managing and improving the delivery of Problem Management

The ideal person for this position should have the following attributes:

* Commercial experience in a Problem Management position
* Significant experience in the ICT and financial services field
* Working with Incident, Problem and Change Management processes
ITIL v3 Foundation qualified

You should also be very comfortable with:

* ITIL Service Management including Service Transition, Change, Problem and Incident Management
* Have demonstrable experience of delivering services in a Managed Service environment
* The ability to deliver against agreed deadlines working with others to achieve results
* Tenacity in resolving issues
* Ability to be flexible with workload when business priorities dictate

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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