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IT Service Delivery Manager

Job Reference: 17102SR

Salary: £60000 - £70000 Per Annum Excellent Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 06-05-2020

Contract Type: Permanent

Location: England, Surrey

IT Service Delivery Manager

We are currently working in partnership with one of our biggest clients who are looking to bring on board an experienced IT Service Delivery Manager.

The Success candidate will have overall end to end responsibility for delivery of Service Desk, Desktop Support, Telephony and ACCESS based across the UK and India in line with the agreed service levels agreements.


* Ensure teams deliver to a high standard and consistently achieve SLAs and KPIs and fostering a culture of excellent customer service within the teams
* Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance for services, products and solutions within the area of responsibility
* Supervise or lead and develop people in accordance with the Client’s company ethos, leadership values and relevant guidelines
* Primary customer liaison with business and escalation point for workplace related topics attending Service Review meetings and other relevant customer meetings

Skills and Experience:

* Minimum of 3 years management experience in an IT service delivery capacity.
* Experience managing within a distributed service delivery organisation (International desirable).
* Excellent communication skills, both written and verbal with the ability to communicate at all levels
* High level of proficiency in collaboration, groupware and IT Service Management applications and systems(e.g. Service Now (desirable), SAP)
* Demonstrable experience in driving transformation within an organisation
* Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience
* Ability to carry out tasks independently in non-standardized (ever-changing) work situations
* Experience in workplace transformation in a large corporate including moving to cloud services, e.g. o365.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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