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IT Service Desk Technician

Job Reference: 15811 - CFSERVICE

Salary: £30000 - £35000 Per Annum ON CALL

Salary per: Annum

Job Duration:

Vacancy Posted: 08-01-2019

Contract Type: Permanent

Location: Birmingham, England, West Midlands

IT Service Desk Technician

Working within the IT Service Desk function the IT Service Desk Technician will help maintain a central point of contact providing frontline IT support and incident escalation services within the client’s estate for its employees. With emphasis on customer service this position primarily focuses on the support function areas up to an including 2nd line with the opportunity to gain 3rd line exposure.

Required Skills and Knowledge:

* Excellent customer service, telephone etiquette, and interpersonal skills
* Strong troubleshooting skills
* Broad understanding of Microsoft client/server systems, networking, Microsoft Windows operating systems, and Microsoft Office productivity tools
* Excellent organizational and time management skills with ability to consistently meet deadlines and commitments
* Skilled in communication, facilitation and conflict resolution. Strong oral and written communications skills (technical and non-technical)
* Capable of managing small projects and problem resolution in a cross-functional environment
* Knowledge, concern, and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence in the IT organization
* Ability to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moral

Minimum Education / Experience:

* Recognized qualifications in Computer Science, Business or a related discipline; equivalent experience acceptable
* 5+ years of systems administration or technical support experience
* Experience of working within an IT Service Desk function and administrating an Incident Management System is highly desirable
* SAP R/3 experience is desirable

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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