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IT Support Analyst – Law / Legal

Job Reference: 16275CSR

Salary: £30000 - £38000 Per Annum Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 16-05-2019

Contract Type: Permanent

Location: England, Greater London, London

IT Support Analyst – Law / Legal

Our global client, a dynamic and truly forward-thinking company, urgently requires an experienced IT Support Analyst (1 st and 2 nd Line) to join their team based in London, on a permanent basis. Our client will soon move into their newly refurbished offices and the IT Support Analyst will be joining a company where they pride themselves on creating a positive working culture, as well as being consistently listed in the Times Top 100 companies to work.

The IT Support Analyst should come from a Law / Legal background. Previous experience within this field is essential.

IT Support Analyst – Key Skills:

* Experience of providing 1st and 2nd line IT support in a legal environment
* Service management tool experience
* Time recording software
* Mobile device support
* Experience of MDM / Smartphone support iOS and Android
* Document Management System (DMS preferred)
* Remote support experience
* Good customer focus
* Good communication skills
* Strong organisational skills
* Ability to present to large groups of people
* Excellent technical knowledge of desktop hardware
* Hands-on hardware troubleshooting experience
* Extensive equipment support experience
* Working technical knowledge of current protocols, operating systems, and standards
* Ability to operate tools, components, and peripheral accessories
* Able to read and understand technical manuals, procedural documentation

IT Support Analyst – Responsibilities:

* The On-site Support Analyst administrates all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of deskside support functions
* The role is 90% Telephone based – performing hands on fixes via Remote Access Software also doing deskside support when needed, including installing and upgrading software, installing hardware
* The role forms part of the Tier 1 IT Support team (with Tier 0 being self-service, Tier 1 the Service Desk and Ties 3 the technical teams)

IT Support Analyst – Benefits:

* 25 days holiday + Bank Holiday
* Pension – currently match contribution up to 5%
* Private medical
* Gym subsidy up to £35 monthly towards a gym membership of their choice

IT Support Analyst – Law / Legal

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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