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IT Support Manager

Job Reference: 16186AD

Salary: £60000 - £65000 Per Annum Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 06-03-2019

Contract Type: Permanent

Location: England, Greater London, London

IT Support Manager

Our global client, a leader within their highly competitive and demanding field, is looking for an experienced IT Support Manager to join thie team based in London, on a permanent basis. The IT Support Manager will have the gravitas to coach and mentor to the team, as well as coming from a strong technical background, having worked in ‘the field’ at some point previously in their career.

Our client plan on migrating to Windows 10 and would also be interested in any IT Support Managers with a background of Sharepoint, iManage Document Manager System and ticketing.

The IT Support Manager will be rewarded with a market leading salary, as well as a truly brilliant benefits package.

IT Support Manager – Key Skills:

* Demonstrated management experience
* Extensive stakeholder support experience
* Strong communication skills, both verbal and written
* Good technical knowledge of desktop hardware and software
* Working knowledge of current protocols, systems and standards
* Ability to operate tools, components, and peripheral accessories
* Ability to produce non-technical procedural documentation for users

IT Support Manager – Responsibilities:

* Coach and mentor support team
* Monitor daily workflow and workload of support team
* Manage people or team related issue
* provide ongoing performance feedback and appraisals for the support team
* Analyse performance of support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
* Manage the processing of incidents assigned to the On-site Support Team to ensure courteous, timely, and effective resolution
* Ensure the business is informed about current technology issues
* Collaborate with other IT functions to ensure efficient operation of the deskside computing environment
* Enforce request handling and escalation policies and procedures
* Coordinate hands-on fixes at the deskside support level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
* Monitor fixes to ensure problems have been adequately resolved
* Coordinate on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
* Receive and respond to incoming escalation calls and/or e-mails regarding deskside support problems
* Maintain and uphold procedures for logging, reporting, and statistically monitoring on-site IT operations
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal
* Project Management of on-site IT support/office level projects
* Any other tasks and projects as required

IT Support Manager – Benefits:

* Annual Leave
* Income Protection
* Pension scheme
* Life Assurance
* Healthcare plans
* Many, many more brilliant benefits, fully revealed at interview stage

IT Support Manager

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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