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IT Support Technician

Job Reference: 16051JT

Salary: £20000 - £25000 Per Annum Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 14-01-2019

Contract Type: Permanent

Location: England, Stoke, West Midlands

IT Support Technician

Our client, a leading manufacturing firm, is looking to expand their team by on boarding an experienced IT Support Technician to be based near Stoke-on-Trent. The IT Support Technician will support a 24/7 production environment.

This includes, but is not limited to, maintenance and support of desktop/server hardware, including desktops/laptops, printers, and phone systems. The support, maintenance and development of existing software applications written in Excel and Access is key.

IT Support Technician – Key Skills:

* Excel and Access development experience, including VBA
* IT Technical Support experience.
* Windows Server experience, – Server 2003
* Desktop support experience – XP, Windows 7,8,10
* Familiarity with network hardware, standards and protocols: Active Directory, Firewalls, Switches, Access Points, TCP/IP, SNMP, SMTP, DNS, DHCP, WSUS, VPN, IP Telephony.
* Excellent interpersonal skills and team player.
* Excellent written and spoken English.
* Maintain and create proper documentation for systems support and maintenance.
* Be self-motivated and detail-oriented.
* Proactive identification of any potential problems and propose improvements
* Achieving and maintaining the required level of technical knowledge and qualifications that is necessary for the role.
* Regular feedback to users on progress and resolution via email, telephone and face to face updates
* Undertaking any other reasonable activity as requested

IT Support Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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