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Senior Application Support Analyst

Job Reference: 15617MS2

Salary: £45000 - £50000 Per Annum 10% bonus + benefits

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 21-02-2019

Contract Type: Permanent

Location: England, Greater London, London

Senior Application Support Analyst

Based in the heart of West London, our client who are a global media organisation are searching the market for an experienced Senior Application Support Analyst who has experience within the .NET landscape. Working for one of the most recognisable names in the media industry this is a fantastic opportunity to make your mark on the Application Support team.

The Senior Application Support Analyst will take a lead role in the resolution of incidents and providing customer service to application users and IT partners. Providing a high level of service in accordance with SLA’s across the business.

Role Responsibilities:

* Respond, resolve or triage and escalate incidents
* Participate in application on boarding in order to gain functional knowledge of applications
* Continuous improvement and training/knowledge transfer towards becoming subject matter expert for multiple applications
* Assist and train new team members with on boarding applications to ensure support continuity and back up
* Perform self-assessments by reviewing incidents escalated and proactively identify gaps in knowledge and tools needed
* Utilize and maintain the support Knowledge Base for implementing solutions and documents new solutions.
* Work with management and business to prioritize and resolve incidents within the designated application service level objectives/expectations.
* Lease with team members, Service Engineering (L3) or the application development teams to provide users with updates to resolutions when requested

Skills required:

* Experience in hands-on advanced IT support – 2nd line +
* Experience in the software development life cycle including business analysis and deployment
* Required: Knowledge of Windows and general desktop & server support issues
* Knowledge of MS Office, inclusive of Visio, Frontpage, Sharepoint,
* Knowledge and experience working with Sitecore, .NET, HTML technologies including VB.NET, ASP.NET and C#
* Knowledge of the ITIL Framework.
* Ability to take ownership of technical incidents and work with applications teams
* Excellent writing and editing skills for technical documentation
* Environment and motivation suitable for doing 24/7 on-call support when assigned

Benefits include:

* Up to 10% bonus
* Group pension scheme
* Private medical insurance
* Season ticket travel loan

Senior Application Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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