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Service Delivery Manager

Job Reference: 16063-S-JWP

Salary: £0 - £0 Per Annum Brilliant Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 31-01-2019

Contract Type: Permanent

Location: England, Stoke, West Midlands

Service Delivery Manager

Our client, a true market leader who have won various employment awards over the years, is looking for an experienced Service Delivery Manager to join their team based near Stoke-on-Trent, on a permanent basis. The Service Delivery Manager will provide overall responsibility for the IT Service Management (ITSM). As part of the IT Governance, you will lead a team of ITSM specialists and define and maintain the IT service catalogue and service management processes.

Service Delivery Manager – Key Skills:

* Ability to adapt to change and lead / drive change
* Displays resilience, determination and flexibility
* Anticipates / is proactive
* Achieves results effectively
* Develops cross-functional effectiveness
* Communication / interpersonal skills
* Brings a strategic contribution
* Design and implementation of ITIL
* ITIL V3 2011 Certification (preferred)
* Assessing / choosing / selecting IT solutions
* Economics
* Controlling
* Value realization
* Purchasing
* Service Level Management
* Business communication skills in both English and German

Service Delivery Manager – Responsibilities:

* Manage, lead, motivate and develop the ITSM team members
* Build and maintain internal client relationships to all contact persons on different levels
* Analyse, document and catalogue the existing IT services and ITSM processes
* Define and maintain the IT service catalogue (Service Design and Service Transition) based on ITIL
* Define the group-wide IT standard ITSM processes
* Design effective SLA driven KPI’s for the ITSM processes
* Central responsibility for IT service management
* Coach internal employees in implementing ITSM standards and processes
* Establish and execute a continuous improvement process to develop the standards and processes
* Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy
* Enforce compliance with processes and standards in the IT organization and supplier
* Responsible for License- und Software-Asset-Management
* Owner of the IT change management process (Change Advisory Board Chairperson)
* Represent the ITSM in programs and projects and review implemented IT projects (Project Portfolio)

Service Delivery Manager – Benefits:

* 10% discretionary bonus
* Single Private Medical cover
* 4x Life Assurance
* Annual Leave
* Many, many more brilliant benefits, fully disclosed at interview stage

Service Delivery Manager

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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