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Service Desk Analyst

Job Reference: 171222MS

Salary: £13 - £15 Per Hour

Salary per: Hour

Job Duration: 3/6 months

Vacancy Posted: 05-08-2020

Contract Type: Contract

Location: Cardiff, Wales

Service desk Analyst – Cardiff/Remote Working

Our client, who is experiencing a spike in demand, is looking for an experienced Service Desk Analyst who has excellent communication skills and work ethic. You will have a blend of the following skills:-

* Managing IT, requests, incidents, problems, and change within the Company.
* Work through service tickets to 1 st line-level promptly
* Monitor calls made to the Service Desk and raise tickets.
* Manage queues and resolve tickets to agreed SLA’s.
* Escalate to 2 nd Line as and when necessary
* MS Office experience
* Any Helpdesk software knowledge highly desirable

I f this could be your next Service Desk role, please forward your cv in the first instance for the remote working Service role.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/


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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email GDPR@proactive.it.

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