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Service Desk Analyst

Job Reference: 15982GB

Salary: £26000 - £29000 Per Annum benefits

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 02-01-2019

Contract Type: Permanent

Location: England, Greater London, London

Service Desk Analyst

Our leading investment management company based in London currently require a Service Desk analyst to join their enthusiastic Service Desk team on a permanent basis.

This is an excellent opportunity to join a company who value their employees and offer great prospects for career progression.

Key Areas of Responsibility:

* Correctly record all telephone calls and e-mails presented to the ICT Service Desk.
* Where possible provide the customer with a resolution to their incident or service request.
* When resolution is not possible escalate the incident to the most suitable technical team.
* Complete the reoccurring routine tasks required to keep the ICT Service Desk operating efficiently.
* Review requests from customers to release quarantined e-mails or attachments.
* Maintain customer contact records on the ICT Service Desk’s service management application.
* Actively contribute towards the achievement of the ICT Service Desk’s key performance indicators (KPI’s).
* Take ownership and responsibility of ad-hoc tasks or project work as required by the ICT Operations management team.
* Attend and make a contribution to regular Service Desk meetings.

Knowledge and Experience

* Genuine interest in information and communication technology.
* Proven experience of either an ICT Service Desk or other Help Desk environment, preferably within a financial services organisation.
* Familiarity with Stockbroking business processes and concepts an advantage.
* Knowledge of market data is desirable.
* High level of numeracy and literacy and able to closely adhere to defined processes.
* Capable of consistently producing quality work requiring a high level of attention to detail.

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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