Service Desk Team Leader – Hampshire – £22,000 – £30,000 pa

Service Desk Team Leader – Hampshire – £22,000 – £30,000 pa

Our client a leading company in their field are looking to recruit a Service Desk Team Lead to join their growing team.

Responsibilities

* Constant telephone monitoring of staff and maintaining yearly one to ones with staff
* Encouraging development within the team and making sure colleagues are put on progression as and when is mutually agreed
* Providing support in a professional manner to customers, partners and other 3rd parties.
* Dealing with all personnel issues within the team, using the support of HR and your Line Manager
* Attending internal and external meetings as and when required
* Providing reports/stats to your Line Manager/Director as and when required
* Constantly looking for ways to improve the Service Team and the customer experience and working with your line Manager to achieve these
* Providing ad hoc support to the other Managers as an when required
* Incorporating the lead by example approach in your daily working ethic

Experience required

* Microsoft office (Computer Literate)
* Windows Operating System ranging from 2000 – Windows 7
* Understanding Petrol forecourt systems & Convenience market

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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