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Technical Support Analyst – 2nd / 3rd Line

Job Reference: TSAC/16269AD

Salary: £45000 - £50000 Per Annum Great Benefits

Salary per: Annum

Job Duration:

Vacancy Posted: 25-04-2019

Contract Type: Permanent

Location: Camberley, England, Surrey

Retail IT Systems Technical Analysts/POS SME required for a leading client in Camberley to provide a point of escalation for all POS enquires, dealing with third party maintenance teams and dealing with broken Kit.

The role is to provide support to the existing IT Software Retail Systems Operations team providing support to our clients Retail Branches

Job responsibilities

– 3rd line technical analysis

– You will act as the SME in technical and functional use of services,

– Handling daily Incident, Problem and Change management liaising with all levels of stakeholders within the retail organisation as well as 3rd party suppliers

– Reviewing and understanding log files – looking for pragmatic fixes and managing fixes as required through 3rd party suppliers

– Plan maintenance work and release planning including technical updates

– Work with development and test teams to help with the transition of new releases into support

Skills required:

– Retail or FMCG experience

– Previous 2 nd and 3 rd support experience ideally customer facing environment

– ITIL – Service Management Methodology

– Experience of SQL or Oracle or No SQL or Mongo or other Database experience

– Experience of working in an office based support role

– Experience of Self Scanning, Service Counter Scales, Click & Collect, would be useful, however the main requirement is EPoS (point of sale) -Highly desired

– Microsoft SCCM experience highly desired

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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