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Telephony Infrastructure Analyst

Job Reference: JSRS1565611

Salary: £35000 - £40000 Per Annum

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 21-08-2018

Contract Type: Permanent

Location: Birmingham, England, West Midlands

Telephony Infrastructure Analyst

Leading financial services client based in the Birmingham area are currently looking for an experienced Telephony Infrastructure Analyst who has vast amounts of experienced with Avaya telephony.

This role is an opportunity for a Telephony Infrastructure Analyst to take over the role of Avaya SME within the business whilst also maintaining your skillset in the general Network and Telephony space.

Role Responsibilities:

* Ensure that the telephony infrastructure is fit for purpose and that service performance and availability is maintained
* Ensure that the telephony infrastructure is sufficiently flexible to cope with growth and business changes, aligning the IT strategy with the business strategy
* Design, configure, optimise, monitor and maintain telephony configurations and associated infrastructure (LAN, WAN, Phone lines, etc) and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin corporate systems.
* Ensure operations procedures and policies are reviewed and implemented effectively
* Ensure that BAU activity is undertaken and maintained on a daily basis
* Provide technical guidance and support to projects
* Ensure IT systems and services are secure and adhere to best practices, audit and regulatory requirements

Skills required:

* Strong Telephony Infrastructure Analyst
* Demonstrable knowledge of Avaya Aura platform to include IVR, conferencing, voicemail, CMS,
* Avaya Definity experience is required
* Strong network/infrastructure support experience
* Strong communication skills

Telephony Infrastructure Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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