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IT Support Analyst

Job Reference: 16000CB

Salary: £24000 - £27000 Per Annum benefits

Salary per: Annum

Job Duration: Permanent

Vacancy Posted: 20-12-2018

Contract Type: Permanent

Location: England, Leicester, Leicestershire

IT Support Analyst

Our client who are a leading organisation in the Leicester area and across the UK are currently looking for experienced IT Support Analysts to join their new team based in Leicester as part of a new Operations centre. You will be working alongside many other experienced Support analysts and will be a part of this transition to a new way of working for the organisation.

Role responsibilities:

* Responsible for IT incident resolution and request fulfillment within a broad-based IT Support environment
* Responsible for non-standard service requests (small change) to assess, plan and manage to ensure successful and timely deployment
* Attend Bakery sites for specific incident support activities or non-standard service request implementations
* Effectively fulfill all support requirements including a requirement to provide out of hours support on a rotation
* Ensuring all SLA’s are achieved and business expectations are met and exceeded where possible
* Identifying and implementing service and support improvement and efficiency initiatives
* Maintain an asset database and track changes
* Build and maintain a high standard of support documentation
* Communication with the business relating to support issues
* Experience in a pressured Service Desk and Support environment
* Proven analytical and problem-solving abilities.
* Experience in managing suppliers throughout issue resolution
* Strong, written and verbal communications skills with the ability to present ideas and technical solutions in user-friendly language
* Understanding or experience of time-critical manufacturing processes, and supporting technology
* Experience with ERP systems

Skills required:

* Good technical understanding of Wintel systems
* IT infrastructure Windows Server and VMWare
* Active Directory
* Microsoft Exchange
* Office 365 and associated technologies
* Telephony systems
* Networking protocols and principles
* Windows Patching
* Malware prevention software (e.g McAfee)

IT Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Proactive Appointments Limited take our obligations to protect your personal data very seriously. Any information you provide to us as part of your application for this vacancy will only be processed as detailed in our Privacy Notice. If you have any questions or would like further information please email

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